Australia’s new anti-money laundering and counter-terrorism financing (AML/CTF) rules are set to shake up the real estate industry, but the message from those on the front line is clear: don’t panic, prepare.
From 1 July, agents will be required to undertake basic AML checks on all parties to a property transaction, including verifying identities, tracking deposits, and reporting suspicious activity to the Australian Transaction Reports and Analysis Centre (AUSTRAC). This should be the Government's job not Real Estate Agents, no matter which way you put it it's putting more stress on to Agents and the extra costs to the business is totally unfair.
For many, the reforms sound complex. But one expert says the reality is far less confronting. Depends on which side of the fence you sit I suppose but it's not that easy either.
Rather than turning agents into investigators, the changes are about formalising processes that already exist in day-to-day transactions, and protecting agencies from risk. That's just to make the Government feel better.
Speaking on We Are Selling with Lee Woodward, Lucas McEntee from Riverstone Partners said compliance can be embedded directly into the existing listing-to-settlement workflow, without disrupting how agents operate. That's ridiculous as someone needs to be delegated to do all this extra work typical saying that.
Platforms like Riverstone’s AgencyAML are emerging to support that shift, allowing agents to meet compliance obligations without subscriptions or high upfront costs, starting at just $6 per check, while maintaining a clear audit trail. Why should the agent have to pay any money for a check.
“Agents are already doing much of the AML process during settlement,” McEntee said, pointing to its alignment with existing trust account processes. Thats just not true, we check license and passport for free.
“The AgencyAML solution simply digitises key parts of AUSTRAC’s AML starter kits, allowing the agencies to input the data, remaining compliant.” The inputting is time that someone has to be allocated to do.
Under the solution, every action is recorded, critical in a regulatory environment where, as McEntee warned, if it’s not documented, “it didn’t happen”.
Beyond documentation, the platform offers training insights to help agents navigate key pressure points, including risk identification, reporting obligations, and decisions around whether transactions can proceed. Doing the Government's work for them.
So what does this mean for agents on the ground? A lot more paperwork, time and money.
Put simply, their role isn’t to investigate crime. It’s to document standard processes and flag anything suspicious, maintaining accountability without slowing deals. Exactly we shouldnt be doing this at all....
That distinction is key, according to Jeremy Moller from Norton Rose Fulbright, who said appointing a compliance officer is essential, even in smaller offices. Again someone has to be allocated yet another job add to their role.
The role ensures AML responsibilities are managed day-to-day and that any issues are properly escalated to AUSTRAC. 27 years I have not had any one dodgy.
While larger agencies may require more sophisticated systems, the combination of digital tools and human oversight is expected to make compliance manageable across the board. The poor little guy get's hit again.
McEntee stressed that while technology can automate tracking and reporting, it cannot replace experienced staff applying judgment in real time. Older experienced agents you mean.
Embedding AML/CTF processes into daily workflows, he said, reduces resistance and shifts the mindset from fear to confidence. You make it sound so easy and it's bloody not, seriously a lot more work for us to do the Government's job.
And because of this, proactive agents who employ innovative tools and implement training regimens are likely to find the reforms far less daunting than initially feared. Bigger agencies.
MAKE YOUR OWN DECISIONS AND GIVE IT A REAL GO!!
SELLING MOSMAN PARK & THE WESTERN SUBURBS!!
KEEPING IT REAL IS OUR MOTTO!!