SYNERGY AND THEIR BUREAUCRACY !!

Bureaucracy gone mad !!

Being the chairman of a Council of Owners and when you look over the accounts that the strata company pay for you.  We came across two accounts for the same period (couple of days difference) and they called the second account a re bill !!

Now the bill's were for $2,600+ and the difference between the original bill and the re bill was 10 cents - I ask you really !!!  Apart from the Strata Company paying both bills so we are now down by $2,600+ I also noticed synergy had charged us late fee's also.

After spending about 24 minutes with the first person who couldn't really explain why?
I put in a complaint, the next day I had another person ring me only to explain to me that it was legislation that if the bill was different they had to re bill it - are you serious !! If that was a private enterprise someone's head would roll.

Legislation gone mad - understand if it was a huge amount of money but surely someone with a brain in their head would include in that legislation that if the difference was $50 or over or something to that extent.  Honestly this Country is being run by idiots that are just too full of their own importance and making more work by shuffling papers around and passing ridiculous laws.

I am actually thinking of taking this ridiculous experience to the Post Newspaper and the West Australian because seriously we are only one bill how many others is this happening to and if you cannot be bothered doing anything about it (and I honestly understand why as it takes hours and hours to sort out a simplistic thing) perhaps it needs to be exposed another way.

I feel really sorry for the people that I talk to as it's not their fault and they have to hear my stern voice ha ha .. that's customer service for you.

Another one was with 43 Victoria Street Mosman Park when it was being renovated they had actually disconnected the meter, however the meter reading kept putting in a estimate of the power usage (none being used) and I kept getting these huge bills which took me months and months to sort out and over 3 hours on the phone - I was screaming at them in the end !!  Seriously the man at the top look at what's happening on the ground level.  To make matters worse there was a blame game going on until I finally got on to someone who helped me out (not his job either) but was also aghast at what was happening.  Did I get an apology hell no !!  But I certainly thanked the chap that helped me out as I was going to do some serious damage to that department by the way of the media - still might.

MAKE YOUR OWN DECISIONS AND GIVE IT A REAL GO !!